How do I create and fill my Find Guide profile?

After you press the Log in button you will need to fill in the guide registration form. Make sure to fill in all the sections. This information is very valuable for your guests.

How do I upload my ID to my Find Guide profile?

When you log in you will be asked to upload your passport or ID photos. Please, follow the on-screen instructions.

After that your documents will be sent for verification. Usually it doesn't take more than 1 day to check. In case of successful verification, your profile will be confirmed and you will be able to work with tourists.

Why should I give detailed information about myself?

To attract tourist’s attention you need a good self-presentation. For example, if you have a tour guide license or certificate we encourage you to upload it to your profile page so we would give you a special pro status.

What do I pay for?

We do not take any commissions from tours.

Guides on our platform purchase responses to tourist requests. You can buy a package of responses or an unlimited monthly subscription. With these responses, you can reply to tourist requests, chat with them, and arrange private tours.

Simply put, we charge for the opportunity to have a conversation with a tourist who is looking for a guide in your city and in your language.

Can anyone see my contact details?

Guests will receive your phone number once you come to agreement. It's important to keep your contact details updated at all times: this is where both the Find Guide team and your guests will reach out to you!

How do I change my profile information?

If your profile is not verified, you can edit any information by going to your profile page and clicking on the info you want to change.

If your profile is verified, to change the information you need to contact our support team via Telegram messenger @FindGuideSupport, WhatsApp +971557142705, or email care@find.guide.

How do I add my profile picture?

To add a photo to your profile, tap the "Upload Photo" button from your profile page and pick a profile photo of your choosing.

How can I fund my FindGuide account?

Log in and open the “Wallet” section. Choose a package and click the "Buy" button. Now you can choose from a selection of convenient payment methods.

How can I add pictures to my profile?

In your profile you will find the "Gallery" section. Here you need to tap on the “Add photo” button and select the photo you’d like to add.

Here you can add up to 5 files in JPEG, JPG and PNG formats. Make sure it does not exceed 10 mb.

How do I receive bookings?

Once our guests register and choose the place they would want to visit, they are able to make a booking directly on the platform. 

There are two ways possible:

• In the ''Orders'' section guides can find out if there are tourists interested in visiting places in their cities to choose the suitable orders ;
• In the ''Requests'' section guides can check all the requests of tourists who have chosen them, respond to them in the chat and discuss all the necessary details.

Where can I find my Requests?

In your profile page you go to the “Requests” section, there you can find all your current or completed requests from your guests.

Can the guide contact tourists directly?

Initially, you can contact tourists only through the FindGuide chat. However, during the conversation, you can discuss the tour details with the tourist and exchange contact information. We recommend responding to tourists' messages within 24 hours.

How and when do I get paid for the tour I offer?

The tourist pays directly to the guide. Find Guide is not involved in this process. We recommend you to agree on the terms of payment in advance.

Need to cancel my booking.

In case you are no longer available for the confirmed booking please go to the “Requests” section. Here choose the request you would like to cancel and press the “Reject” button. 

What happens in case my guests don't show up for a booking?

In case the guests didn't show up and didn't answer your phone calls we recommend you to wait for 30 minutes maximum at the meeting point.

How do guests leave reviews?

After the tour we ask our guests to write a review and provide star-rating for the guide's work. When they do so, the reviews will be published on your profile.

Where can I see my reviews?

Your reviews will appear automatically on your profile page.

How do I delete my account?

To delete your account, you can click the "Delete Account" button in your personal dashboard at the very bottom of the page.

What shall i do if i can't find an answer to my question?

Please contact our customer support via Telegram messenger @FindGuideSupport, WhatsApp +971557142705, or by e-mail at care@find.guide.